Return & Refund Policy

Last Updated: 15 August 2026

At MavoraGarden, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order, provided that:

• The item has not been installed, activated, or used.

• It is in new, resalable condition with all original accessories, manuals, packaging, and protective materials.

• You provide valid proof of purchase, such as an order confirmation or receipt.

• Your return request has been approved by our customer support team before shipping the item back.

Non-Returnable Items

For safety, hygiene, and quality reasons, we cannot accept returns for:

• Above-ground pools that have been assembled, installed, filled with water, or used.
• Products showing signs of wear, water exposure, dirt, misuse, modification, improper maintenance, or accidental damage.
• Items returned without their original packaging, manuals, accessories, fittings, pumps, filters, or other included components.
• Products damaged due to incorrect assembly, improper installation, unauthorized modifications or repairs, or failure to follow the manufacturer's instructions.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged or defective, or you receive the wrong product, contact us within 48 hours of delivery and include photos of the issue.

Where appropriate, we will arrange a replacement, exchange, or full refund.

Return Shipping

If you change your mind, we’ll cover the return shipping costs.

If the product is faulty, damaged on arrival, or we shipped the wrong item, MavoraGarden will cover the return shipping costs.

Refunds

Refunds are processed after we receive and inspect the returned item.

Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, additional processing time may apply.

Exchanges

We replace items if they are defective, damaged, or you received an incorrect product.

Order Cancellation

Orders may be cancelled before they have been dispatched. Once an order has shipped, our standard return policy applies.

Contact Us

For all return or refund requests, please contact our customer support team:

Email: contact@mavoragarden.com

Please include your order number in all correspondence so we can assist you as quickly as possible.